1. CHEN YASI - Research Scholar, Lincoln University College, Malaysia.
2. AMIYA BHAUMIK - President, Lincoln University College, Malaysia.
This research paper focuses on exploring best practices and case studies that demonstrate the enhancement of shopping center management through effective human resource utilization. Shopping centers rely heavily on their human resources to deliver exceptional customer experiences, maintain facility operations, and drive business growth. This study investigates successful strategies and practices employed by shopping centers to maximize the utilization of human resources. It examines factors such as recruitment and selection processes, training and development initiatives, performance management systems, and employee engagement programs. The research methodology involves a combination of literature review, analysis of industry reports, and examination of case studies from different shopping centers. By analyzing these practices and their impact on shopping center management, this study will provide valuable insights for shopping center managers and human resource professionals. The findings will help identify effective approaches to attract, retain, and develop a skilled workforce, resulting in improved operational efficiency, customer satisfaction, and overall shopping center performance.
Human Resource Utilization, Shopping Center Management, Best Practices, Case Studies, Recruitment and Selection, Training and Development, Performance Management, Employee Engagement, Qualitative Research.