Manuscript Title:

UNCONVENTIONAL MARKETING STRATEGIES FOR ENHANCING CUSTOMER SATISFACTION AND RETENTION: A COMPARATIVE ANALYSIS

Author:

XUE RUITENG, ABHIJIT GHOSH

DOI Number:

DOI:10.17605/OSF.IO/TUZ93

Published : 2023-06-23

About the author(s)

1. XUE RUITENG - Research Scholar, Lincoln University College, Malaysia.
2. ABHIJIT GHOSH - DEAN, Lincoln University College, Malaysia.

Full Text : PDF

Abstract

This research paper aims to analyze and compare unconventional marketing strategies that can effectively enhance customer satisfaction and retention. In today's highly competitive market, businesses are constantly seeking innovative approaches to attract and retain customers. This study explores unique marketing strategies that go beyond traditional methods and engage customers in unconventional ways. The research methodology includes a combination of qualitative and quantitative methods, such as case studies of successful campaigns, interviews with marketing professionals, and surveys with customers. By analyzing these strategies, such as experiential marketing, co-creation, surprise and delight tactics, and personalized marketing, this study aims to evaluate their impact on customer satisfaction and retention. The findings will provide valuable insights into the effectiveness of unconventional marketing strategies and their role in fostering long-term customer relationships. The results will assist marketers and business leaders in designing and implementing strategies that not only satisfy customers but also create memorable experiences, build brand loyalty, and drive business growth.


Keywords

Unconventional Marketing Strategies, Customer Satisfaction, Customer Retention, Comparative Analysis, Experiential Marketing, Co-Creation, Surprise and Delight Tactics, Personalized Marketing, Qualitative Research, Quantitative Research.