Manuscript Title:

PUSH AND PULL FACTORS: ENTERPRISE RESOURCE PLANNING IMPLEMENTATION IN KLANG VALLEY SMALL MEDIUM ENTERPRISES

Author:

ANUSUYAH SUBBARAO, ASTRA HAREYANA LORGANADEN​

DOI Number:

DOI:10.17605/OSF.IO/DVEP7

Published : 2022-03-23

About the author(s)

1. ANUSUYAH SUBBARAO - Faculty of Management (FOM), Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia.
2. ASTRA HAREYANA LORGANADEN​ - Faculty of Management (FOM), Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia.

Full Text : PDF

Abstract

Enterprise Resource Planning (ERP) is an integrated system that by businesses to improve internal business processes to provide greater efficiency, automation, and cross-functional support across all business functions. Although widely adopted by multinational corporations, Small and Medium-Sized Enterprises (SMEs) adoption of the system isn’t as popular due to complexity of implementing such systems, resources needed to go through the process which SMEs are limited of, and failure factors that can inhibit the successful implementation of ERP. Therefore, this research aims to evaluate the push factors and pull factors that either enable or inhibit the successful implementation of ERP in SMEs within Klang Valley. The research will be employing qualitative methods as it intends do have in-depth discussion with a diverse set of experts from different walks of life. The research will also aim to provide the research community and IT industry a better understanding on the factors that contribute to a successful implementation of ERP in SMEs, as well as provide ERP implementers a model that will guide them through real-world ERP implementation project in SMEs.


Keywords

Enterprise Resource Planning, pull factor, push factor, enabler, barrier.